Terms & Conditions

Last Updated: 11 October 2026

Welcome to Ajey India, operated under the Ajey Computer brand. These Terms & Conditions govern your access to and use of shop.ajeyindia.com, including purchases of computers, laptops, printers, computer accessories, networking products and other products or services offered through our website.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use the website.

1. Business Information

Business Name: Ajey India (Ajey Computer)
Website: https://shop.ajeyindia.com
Address: N.13/209-2C, Between SBI ATM and Bank of India, Sunderpur, BLW–BHU Main Road, Varanasi, Uttar Pradesh – 221005, India
Phone: 7618020000
Email: ajeyindia@gmail.com

For questions, order-related assistance or complaints, please contact us using the details above.

2. Eligibility and Use of Website

You agree to provide accurate, complete and current information when placing an order, creating an account or contacting us.

You must not misuse the website, attempt unauthorized access, submit fraudulent orders, interfere with website operations or use the website for unlawful purposes.

3. Product Information and Availability

We make reasonable efforts to display accurate product descriptions, specifications, images, prices and stock availability. However, product images may differ slightly from the actual product due to manufacturer updates, packaging changes or display settings.

Product specifications, included accessories, warranty coverage and other important details should be checked before placing an order.

All products are subject to availability. Placing an order does not guarantee acceptance until the order has been confirmed by us.

4. Prices, Taxes and Billing

All prices are displayed in Indian Rupees (INR), unless otherwise stated. Applicable taxes and delivery charges will be displayed during checkout or communicated before order confirmation, as applicable.

A valid invoice will be issued as required by applicable law. Customers should verify the product, quantity, billing details and delivery address before completing an order.

If a genuine pricing, technical or listing error is discovered, we will contact the customer to resolve the issue. If the order cannot be fulfilled at the correct price, the customer may be offered the option to cancel and receive an eligible refund.

5. Orders and Order Confirmation

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp or another available communication channel.

We reserve the right to review an order where there is a reasonable concern about payment, stock availability, incorrect information, suspected fraud or a technical error. If we cannot fulfil a paid order, we will inform you and process the applicable refund.

An order may not be changed or cancelled after dispatch or preparation for fulfilment has begun, except where permitted by our applicable policies or law.

6. Payment Terms

We may offer payment methods displayed at checkout, including online payments processed through Razorpay and any other enabled payment option.

Online payments are subject to the applicable payment provider’s terms and security procedures. Ajey India does not ask customers to share their UPI PIN, card PIN, CVV or banking password by phone, email or message.

An order will be treated as paid only after the payment status is successfully confirmed. If money is debited but the order shows as unpaid or pending, please contact us with the order number and payment reference.

Refunds for eligible orders will normally be initiated to the original payment method, subject to payment-provider and banking procedures.

7. Delivery and Shipping

Home delivery is available only to serviceable PIN codes and addresses. Availability, delivery charges and estimated delivery times may vary by location, product, stock and courier or delivery arrangements.

Delivery estimates are indicative and may be affected by weather, transport disruption, courier delays, public holidays or other circumstances beyond our reasonable control. We will make reasonable efforts to communicate material delays.

Customers must provide a complete and accurate delivery address, PIN code and contact number. Additional delivery attempts or address changes may require additional time or charges, where applicable and communicated in advance.

Please inspect the package at delivery, where reasonably possible. If the package appears damaged, or the product is missing or incorrect, contact us promptly and retain the packaging, invoice and relevant photographs.

8. Shop Pickup Policy

Customers may select shop pickup when this option is available at checkout.

1. A paid order selected for pickup will ordinarily be reserved for 7 calendar days from the date we notify the customer that it is ready for collection.

2. We may send pickup reminders around Day 3 and Day 6, using the contact details provided with the order.

3. The customer should collect the order within the reservation period and bring the order number and required verification.

4. We may require an OTP sent to the registered mobile number, along with the order number or other reasonable verification, before releasing the product.

5. Customers should check the product and package at collection and report any apparent issue promptly.

6. If an order is not collected within the reservation period, we may contact the customer and, after appropriate notice, cancel the order and release the reserved stock. Any refund will be handled according to the applicable refund policy and law.

If the customer needs more time, they should contact us before the reservation period expires. We may extend the collection period depending on the circumstances and stock availability.

9. OTP Verification for Pickup and Delivery

For customer and order security, an OTP or other reasonable verification may be required before handing over an order at the shop or completing home delivery.

Customers should share the OTP only with the authorized Ajey India staff member or assigned delivery person at the time of the actual handover. Do not share an OTP with an unknown caller or anyone requesting it before the product is being handed over.

A delivery or pickup should be marked completed only after the product has actually been handed over and the applicable verification has been completed. If you did not receive your order but received a delivery notification, contact us immediately.

10. Order Cancellation

Customers should contact us as soon as possible to request cancellation. Cancellation depends on the order’s fulfilment stage and any product-specific conditions disclosed before purchase.

If an order has already been dispatched, delivered or prepared for fulfilment, cancellation may no longer be possible through the ordinary cancellation process. Applicable statutory rights remain unaffected.

If Ajey India cancels a paid order because the product is unavailable or the order cannot be fulfilled, an eligible refund will be initiated.

11. Returns, Replacements and Refunds

Our aim is to resolve genuine product and fulfilment issues fairly.

• Wrong or missing item: Contact us promptly with your order number and supporting details.

• Transit damage: Notify us as soon as reasonably possible, preferably within 48 hours of delivery, and retain the packaging and photographs.

• Dead-on-arrival or defective product: Contact us promptly so we can assess the issue and guide you through the applicable manufacturer warranty, replacement, repair or refund process.

• Change of mind: Returns for a change of mind are subject to the product-specific return policy displayed before purchase and applicable law.

• Non-returnable products: Any exclusions must be clearly disclosed before purchase and cannot remove rights provided by applicable law.

Please do not send a product back before contacting us and receiving return instructions. Products may need inspection, serial-number verification, proof of purchase and original accessories or packaging where reasonably relevant.

Approved refunds will generally be processed to the original payment method. The time taken for the amount to appear in the customer’s account may depend on the bank or payment provider.

Nothing in this policy limits any mandatory consumer rights under applicable law.

12. Manufacturer Warranty and Service

Products may carry a manufacturer’s warranty or another warranty expressly stated on the product page or invoice. Warranty duration, coverage, exclusions and claim procedures depend on the applicable warranty terms.

Unless expressly stated otherwise, Ajey India does not create or extend a manufacturer’s warranty. Customers may be asked to contact the manufacturer or an authorized service centre for warranty claims.

Physical damage, liquid damage, electrical damage, unauthorized repairs, misuse or other exclusions may affect warranty eligibility, subject to the applicable warranty terms and law.

A warranty does not automatically mean that a product can be returned for a refund. The available remedy will depend on the applicable policy, warranty and legal rights.

13. Installation and Additional Services

Installation, setup, configuration, repair or other services are included only when expressly listed with the product or separately confirmed by Ajey India.

A product purchase does not automatically include home installation, onsite service, software licensing or additional accessories unless stated in the product listing or order confirmation.

Where installation is offered, the applicable scope, charges, service area and appointment details will be communicated before the service is confirmed.

14. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact, billing and delivery details.

• Ensuring someone authorized is available to receive a delivery.

• Keeping order confirmations and invoices for reference.

• Checking product compatibility and requirements before ordering.

• Following manufacturer instructions for installation, use and maintenance.

• Protecting account credentials and reporting unauthorized account activity.

Customers must not place fraudulent orders or intentionally misuse return, refund, payment or delivery procedures.

15. Intellectual Property

Website text, graphics, logos, design elements and other original content are owned by or licensed to Ajey India or their respective owners.

Product names, trademarks and logos belonging to manufacturers or third parties remain the property of their respective owners. No website content may be copied or used commercially without appropriate permission.

16. Third-Party Services and Links

Our website may use third-party services, including payment gateways, courier services, manufacturers and external websites. Those services may be governed by their own terms and privacy policies.

Ajey India is not responsible for independent third-party website content or service interruptions beyond its reasonable control, without affecting any legal responsibility that cannot be excluded under applicable law.

17. Limitation of Liability

To the extent permitted by applicable law, Ajey India will not be liable for indirect or consequential losses arising from circumstances beyond its reasonable control.

Nothing in these Terms excludes or restricts liability where such exclusion or restriction is prohibited by law, including applicable consumer rights, statutory remedies or liability for matters that cannot legally be disclaimed.

18. Privacy and Personal Information

Personal information supplied during account creation, checkout, payment, delivery or customer support will be handled in accordance with our Privacy Policy and applicable law.

Information may be shared with relevant service providers, such as payment processors and delivery partners, where reasonably necessary to process an order or provide a service.

Please read our Privacy Policy for further details.

19. Grievance Redressal

For any complaint concerning an order, payment, delivery, product, return or refund, please contact:

Grievance Contact: Customer Support, Ajey India
Email: ajeyindia@gmail.com
Phone: 7618020000
Postal Address: N.13/209-2C, Between SBI ATM and Bank of India, Sunderpur, BLW–BHU Main Road, Varanasi, Uttar Pradesh – 221005, India.

Please include your order number, contact details and a clear description of the issue.

We will acknowledge and address complaints within the time required by applicable law. Where required, complaints will be acknowledged within 48 hours and addressed within one month of receipt.

20. Changes to These Terms

We may update these Terms & Conditions to reflect changes in our business, website features, products or applicable law. The revised version will be published on this page with an updated revision date.

Changes will apply as permitted by law and will not remove rights that have already accrued to customers.

21. Governing Law and Disputes

These Terms & Conditions are governed by the laws of India. Disputes will be handled by the competent authorities or forums under applicable law. Nothing in this clause restricts a consumer’s statutory right to seek remedies before a competent consumer commission or other appropriate authority.

22. Contact Us

If you have any questions about these Terms & Conditions, please contact:

Ajey India – Ajey Computer
Website: https://shop.ajeyindia.com
Email: ajeyindia@gmail.com
Phone: 7618020000
Address: Sunderpur, BLW–BHU Main Road, Varanasi, Uttar Pradesh – 221005, India.

Thank you for shopping with Ajey India.